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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of John McMinn

John McMinn

November 19, 2024

5  out of  5
rating by John McMinn
"Judy from Drew Kralich's Sate Farm office was very patient and helpful"
We responded:
"Thank you, John, for your kind words! We're thrilled to hear that Judy provided you with patient and helpful service."
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Daniel

November 15, 2024

5  out of  5
rating by Daniel
"Judy was very helpful and patient. She made sure information was correct and updated. She was a pleasure to work with!"
We responded:
"Thank you, Daniel, for your kind words about Judy. We're delighted to hear she provided you with helpful and patient service. We appreciate your feedback and look forward to continuing to meet your insurance needs."
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Todd Mayes

November 13, 2024

5  out of  5
rating by Todd Mayes
"Drew's team here is hands on and quick to help with any needs or questions! Thanks Isabel, Breonna, and Daryle!"
We responded:
"Thank you, Todd! We're thrilled to hear that Isabel, Breonna, and Daryle provided you with excellent service. Your kind words and recognition mean a lot to our team. We're here to help whenever you need us!"
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william burrell

November 8, 2024

5  out of  5
rating by william burrell
"Breonna did an amazing job! She was very informative and thorough! She ensured I was aware of the options and properly informed to ensure I made the choices that were best for me. Drew's entire staff was great and have always been! I did business with Drew for many years before and always felt appreciated, properly informed and that I had a reliable insurance agent! One that made sure I was adequately protected and aware of any potential exposure, in both my personal and business coverage. I went somewhere else for a spell; not this time! A great operation!"
We responded:
"Thank you, William, for your kind words! We're thrilled to hear that Breonna and our team provided you with the thorough and informative service you deserve. We're grateful for your continued trust and are always here to ensure you're well-protected."
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Jordan Padgett

October 13, 2024

5  out of  5
rating by Jordan Padgett
"Highly recommend Hannah Tatum! She has the best customer service and has made my experiencing switching/adding policies over a breeze! Will definitely be referring my family and friends to her."
We responded:
"Thank you, Jordan, for your kind words and recommendation! We're thrilled to hear that Hannah provided excellent customer service and made your policy transition smooth. We appreciate your referrals and look forward to continuing to serve you and your loved ones."
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Laurie McAnally

October 9, 2024

5  out of  5
rating by Laurie McAnally
"Always so helpful no matter what the question or problem. I no longer live in the Austin area, but kept them as my insurance agent. All of Drew’s crew are great at what they do."
We responded:
"Thank you, Laurie! We're thrilled to hear that you continue to trust us with your insurance needs despite moving away from Austin. Our team is dedicated to providing excellent service, and your kind words mean a lot to us."
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Ry Thompson

October 8, 2024

5  out of  5
rating by Ry Thompson
"Great service. Judy took care of my need immediately"
We responded:
"Thank you for your kind words! We're thrilled to hear that Judy was able to assist you promptly. Your satisfaction is our priority, and we appreciate your positive feedback."
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Regina Bunker

July 31, 2024

5  out of  5
rating by Regina Bunker
"Judy Summers is a Blessing! She is patient and so kind. Very detailed oriented, explains everything clearly and always calls back when she says she will. Thank you Judy!"
We responded:
"Thank you, Regina, for your kind words about Judy! We're thrilled to hear she provided you with excellent service. Your feedback is greatly appreciated and will be shared with Judy and our team. Thank you for choosing us for your insurance needs!"
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Rudy Leal

July 31, 2024

5  out of  5
rating by Rudy Leal
"I worked with Markel recently on new home/auto policies. I had lots of questions as I've been with Progressive for years. He took the time to answer them all and was very patient. I look forward to working with Markel and his team. Kudos!"
We responded:
"Thank you, Rudy, for your kind words! We're thrilled to hear that Markel provided you with exceptional service. We look forward to continuing to assist you with your home and auto insurance needs. Welcome to our State Farm family!"
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Anson Hall

March 7, 2024

5  out of  5
rating by Anson Hall
"I switched to State Farm a couple of months ago. I have to say that their customer service and knowledge is by far the best I have ever experienced. I worked with Tim Taylor to bundle my home and auto insurance. He was very good at explaining the differences in my insurance. He insured me with superior coverage on my auto/home and for a better price that I was paying elsewhere. I recommend 10/10 for anyone looking for better service and better insurance."
We responded:
"Thank you for choosing our agency for your home and auto insurance. We greatly appreciate you making the switch. We look forward to serving you for many years to come."
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brady sanford

March 1, 2024

5  out of  5
rating by brady sanford
"They are amazing here and a huge help. Deandre Coleman talked with me to get me the best payment and made getting insurance super easy and fun!"
We responded:
"Thank you for your kind words, Brady! We're glad we were able to provide you with excellent service. We appreciate your feedback!"
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Dylan Deweese

February 15, 2024

5  out of  5
rating by Dylan Deweese
"Couldn’t believe I wasn’t talking to Josh Turner when Mikey spoke over the phone. He was such a great help and made sure to go out of his way to make things right for me and my family"
We responded:
"Thank you for your kind words, Dylan! We're glad Mikey provided exceptional service to you and your family. We appreciate your feedback!"
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Phillip Brereton

January 24, 2024

5  out of  5
rating by Phillip Brereton
"I swapped my auto and home insurance over to Statefarm recently. Mike Layne has been on top of any question I’ve had, even replying outside of office hours. It has been a great experience getting this level of friendly, fast customer service. Highly recommend these guys."
We responded:
"Thank you for your kind words, Phillip! We're thrilled to hear that Mike provided you with efficient and friendly service. We appreciate your recommendation!"
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Suresh Kumar

January 12, 2024

5  out of  5
rating by Suresh Kumar
"Great customer service! Judy, the local manager, was very helpful and the sweetest. She helped me get a great deal on my insurance even after the accident claim. Couldn’t be happier. I recommend her 10/10."
We responded:
"Thank you for your kind words, Suresh! We're thrilled to hear that Judy provided excellent customer service and helped you find a great insurance deal. We appreciate your recommendation!"
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Powell Family

December 19, 2023

5  out of  5
rating by Powell Family
"Thank you so much Judy for being patient with me and my family while we were on the line asking you a lot of questions. I really appreciate your kindness you have shown. You promise us you were going to call us back today after you talk with cooperate for a quote and you did. To be honest when you called back I was surprised!"
We responded:
"Thank you so much for trusting Judy with your insurance needs. We are so happy to be able to help you in any way that we can!!"
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Edith Smith

November 3, 2023

5  out of  5
rating by Edith Smith
"Mike was great. He had our new homeowner coverage ready within a day. Friendly and knowledgeable. Extremely pleased with the service."
We responded:
"Edith thank you for recognizing Mike. He enjoyed getting to help you on the home. Edith, I appreciate you and your family. Thank you for trusting the Drew Kralich Agency."
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Veronica A

October 30, 2023

5  out of  5
rating by Veronica A
"The hail inconvenience at the end of September brought a lot of undue stress but so thankful for the staff at Drew Kralich’s office. Judy has been amazing, answering all my questions and providing me what I need to recover from the unexpected. I appreciate all the remarkable customer service and focus. Thank you."
We responded:
"Thank you for trusting our agency with your insurance needs. We are so thankful for you!"
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seth miller

October 30, 2023

5  out of  5
rating by seth miller
"I was with this office for years, my agent was Judy and she was the best! Great her job and always a pleasure to work with. This is a great group - I highly recommend."
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Ashlie S

August 31, 2023

5  out of  5
rating by Ashlie S
"Drew and his staff are amazing! I have been with this office since I was a teenager and you will not find a better office. Staff is friendly and amazing. Jessica is one examples of the amazing staff he has to help, she friendly, efficient and always willing to help however she can. Thank you Jessica and Drew and all your staff for all your help and all you do."
We responded:
"Ashlie, thank you so much for your loyalty! We greatly appreciate your business!"
Profile photo of Aatish Gandotra

Aatish Gandotra

June 26, 2023

5  out of  5
rating by Aatish Gandotra
"Judy was absolutely awesome. She went above and beyond in getting me the documents that I requested. She was kind and really made the whole process smooth. Overall I have been really happy moving with the service so far."
We responded:
"Aatish, thank you so much for taking the time to leave us a review. "
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Paul Padilla

June 24, 2023

5  out of  5
rating by Paul Padilla
"Jake was very helpful....answered all our questions"
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Regina

June 16, 2023

5  out of  5
rating by Regina
"If I could give Judy Summer’s above 5 stars I would! She is patient, kind, humble and has gone above her duties to assist me and help out her team. Thank You Judy!"
We responded:
"Thank you so much for the review! You are so kind. We thoroughly enjoy working with you!"
Profile photo of Regina Bunker

Regina Bunker

June 16, 2023

5  out of  5
rating by Regina Bunker
"Jessica…..She has been Wonderful since day one! If I have questions about my bill, she always takes the time to call me back and make sure that I understand my bill. Thank You Jessica!"
We responded:
"Regina, thank you so much for taking the time to leave us a review. We appreciate you!"
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Jackie Taylor

May 31, 2023

5  out of  5
rating by Jackie Taylor
"These guys r awesome n will give u the strong n affordable coverage that u need for yr home n car. Jessica Peyton is a very kind n reliable agent! She will get the job done with a big smile. Go for this agency if u want the best n forget the rest! 🔥🔥💗"
We responded:
"Jackie thank you for the kind words about Jessica. We love having her on the team! Jackie we are here for you anytime you need our help!"
Profile photo of Michelle Smith Biological last name

Michelle Smith Biological last name

April 27, 2023

5  out of  5
rating by Michelle Smith Biological last name
"I am so grateful for Ms. Judy, she is kind and assisted me in my time of need. This office is amazing!!!!"
We responded:
"Michelle, thank you so much for the review. We appreciate your business!"